Trampoline City Return Policy
Our Return Policy
At Trampoline World
we want everyone to be 100% satisfied with our products. That's why
we offer a 30 day money back guarantee. Any product being returned
must be in saleable condition, with original packaging. We will
refund the items purchase price, minus shipping costs (to your location)
and you will be responsible to pay for freight charges to send the
trampoline back to Super-Fun Trampolines. Trampolines will not be subject to a restocking fee
(see returning trampolines below), however, parts ordered
separately will be subject to a 15% restocking fee.
The following types items do not qualify for a refund:
- Damaged or defective goods - we will replace these items immediately.
- Items returned without first
contacting our Customer service department or returned without an RGA #.
- Items being returned "freight collect" will be refused.
- Custom made items, including
mats & safety pads unless the item was not made to the
specifications originally ordered.
How to return an item
To arrange for a return, please call Customer Service at
1-800-663-2261. Once submitted we will assign you an RGA (Return
Goods Authorization) number which must be written on the outside of
the box being returned. After the item is returned please allow up
to 4 weeks for us to refund the money to the credit card that was
used for the original purchase.
Refusing Delivery
Super Fun Sports will implement our return policy on items that
are refused at delivery. Items legitimately ordered from us will be
charged return shipping which is usually much higher than the
original shipping cost. In the event an item ordered appears to be
damaged or items are missing, we ask that you accept the delivery
but please make a note on the delivery carrier’s waybill prior to
signing. Contact our customer service at 1-800-663-2261 and we will
advise what to do next.
Damaged, Missing or Defective items
At Super Fun Sports we take our product quality and shipping
seriously. When your product arrives please double check that all
items received are in good condition. In the event that an item is
damaged, missing or defective please follow the checklist below:
Damaged - Remember to make
a note on the carrier’s waybill. This will help with insurance
issues and speed up the replacement process. Call Customer Service
at 1-800-663-2261 to request a replacement. You may be required to
send a digital photo. We will arrange return shipping or ask you to
discard the item at our discretion.
Missing - Please remember to count items received and compare to
number of items on your waybill. If short, please make a note on the
carrier’s waybill and receive the items. Call Customer Service at
1-800-663-2261 and we will ship a new item quickly.
Defective - If an item appears to be defective please call our
Customer Service at 1-800-663-2261. We will replace or repair the
item as quickly as possible.
Note: All merchandise must
be reported damaged, missing or defective within 5 business days of
delivery.
Returning Trampolines
The heavy duty construction and size of our trampolines results
in higher shipping costs than the big box stores trampolines. Please
contact us before returning any trampolines or parts. In the
unlikely event that you return your trampoline you will be charged
for the initial shipping and return shipping costs. Please note you
will be responsible to pay the freight charges to return the
trampoline back to Super-Fun Trampolines.
Our Promise
Super Fun takes pride in manufacturing the best built, best
quality trampoline on the market today. We have been producing
trampolines for over 25 years with the same owner, same location and
same great service. We guarantee you and your family will enjoy our
trampolines for years to come!
|
